{"id":17,"date":"2023-10-30T21:13:07","date_gmt":"2023-10-30T21:13:07","guid":{"rendered":"https:\/\/premom.in\/?page_id=17"},"modified":"2026-08-25T15:34:11","modified_gmt":"2026-08-25T10:04:11","slug":"returns-refunds-exchanges","status":"publish","type":"page","link":"https:\/\/premom.in\/te\/returns-refunds-exchanges\/","title":{"rendered":"Returns, Refunds, and Exchanges"},"content":{"rendered":"<div class=\"gb-container gb-container-e4d5d63e gb-container-ecbe9569\">\n<div class=\"gb-container gb-container-6d583ca0\">\n\n<h2 class=\"gb-headline gb-headline-ec3dfefe gb-headline-text\">Returns, Refunds, and Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to orders placed directly on premom.in, operated by Easy Healthcare Holdco India Private Limited, Bengaluru (\u201cwe,\u201d \u201cus,\u201d \u201cour\u201d)..<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Our Policy<\/strong>: All products purchased through premom.in are <strong>non-returnable and non-refundable<\/strong> once opened or used, for health, hygiene, and safety reasons.<\/li>\n\n\n\n<li><strong>Exceptions<\/strong>:<br>(a) If we sent you the <strong>wrong product<\/strong> (i.e., the shipped product is different from the product you ordered through premom.in), your order is returnable and refundable.<br> \u2013 In such a case, we\u2019ll collect the incorrect item and either send you the correct one or refund you in full, whichever you prefer.<br><br>(b) If the product you received is defective, materially damaged on delivery, or delivered expired or with less than 15 days left to its printed expiry date.<br> \u2013 See \u201cExceptions for Returns &amp; Refunds: Defective, Damaged on Delivery, or Expired Products\u201d below for how a claim is assessed.<br><br><\/li>\n\n\n\n<li><strong>Products Purchased From Other Platforms<\/strong>: Orders placed on premom.com (different from premom.in) or through an e-commerce platform or retail partner are covered by the policy published on that site, platform, or retailer respectively.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-why-we-can-t-accept-returns\" class=\"wp-block-heading has-medium-font-size\"><strong>Why We Can\u2019t Accept Returns<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ovulation and pregnancy tests are sealed self-test kits, and how they\u2019re stored affects how they perform. Once a pack has left our warehouse, we have no way to verify the conditions it has been kept in (temperature, humidity, or handling). We, therefore, for health, hygiene, and safety reasons, can\u2019t take a kit back into our inventory or send it on to another customer, whether or not the pack has been opened.\u00a0 This doesn\u2019t apply where the product itself is defective, damaged, or expired \u2013 see the exceptions below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a standard applied across sealed medical test kits, and it exists so that every kit we ship is one we can vouch for. If you\u2019re unsure which product suits your situation, you can talk to our customer support team before placing an order.<\/p>\n\n\n\n<h2 id=\"h-exceptions-for-returns-amp-refunds-damaged-on-delivery-expired-or-wrong-products-shipped\" class=\"wp-block-heading has-medium-font-size\"><strong><strong>Exceptions for Returns &amp; Refunds: Damaged on Delivery, Expired, or Wrong Products Shipped<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the product you received is materially damaged on delivery, expired or will expire within 15 days from delivery date, or isn\u2019t what you ordered, it is <strong>returnable<\/strong> \u0c2e\u0c30\u0c3f\u0c2f\u0c41 <strong>refundable<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0c07\u0c02\u0c26\u0c41\u0c32\u0c4b \u0c07\u0c35\u0c3f \u0c09\u0c28\u0c4d\u0c28\u0c3e\u0c2f\u0c3f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a different product from what you ordered<\/li>\n\n\n\n<li>a different variant, pack size, or quantity from the one you ordered<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You must inform us within <strong>48 hours<\/strong> of delivery and we\u2019ll arrange a collection of the incorrect item at no cost to you.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can then choose either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Replacement<\/strong>: We\u2019ll send the correct product, or<\/li>\n\n\n\n<li><strong>Refund<\/strong>: Including any shipping charge you paid on the original order<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You won\u2019t be charged for the return, and you don\u2019t have to pay for the replacement. If the product you ordered is out of stock, we\u2019ll process a full refund instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please DO NOT open or use the wrong product.<\/strong> We can only accept it back sealed and in its original packaging.<\/p>\n\n\n\n<h2 id=\"h-exceptions-for-returns-amp-refunds-defective-products\" class=\"wp-block-heading has-medium-font-size\"><strong><strong>Exceptions for Returns &amp; Refunds: Defective Products<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a product that is defective or does not conform to its description or specifications, you may contact us to request a return, replacement, or refund, as applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For self-test products, an unexpected result, or a result that differs from a later clinical or other test result, does not by itself establish that the particular product was defective. We do not represent or warrant that the test will produce a 100% accurate result in every circumstance. We will, however, review reported product issues on a case-by-case basis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In assessing a reported issue, we may consider reasonable evidence, including photographs or videos, the batch or lot number, expiry date, storage conditions, and whether the product was used in accordance with its instructions. A claim may be denied where the available information reasonably indicates that the reported issue resulted from improper storage, handling, or use rather than a defect in the product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We monitor complaints by batch or lot and may take additional action, including contacting customers, if we identify a quality issue affecting a particular batch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us as soon as reasonably possible after discovering an issue. We may request reasonable information or evidence necessary to assess your claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy limits or excludes any rights or remedies available to you under applicable Indian consumer protection law. If you disagree with our decision, you may request a further review or escalate the matter to our Grievance Officer.<\/p>\n\n\n\n<h2 id=\"h-how-to-report-a-wrong-defective-damaged-on-delivery-or-expired-product\" class=\"wp-block-heading has-medium-font-size\"><strong><strong>How to Report a Wrong, Defective, Damaged on Delivery, or Expired Product<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Contact us within 48 hours of delivery for a wrong, damaged on delivery, or expired product, or within 15 days of the delivery for a defective product.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email us at: <strong>india.support@premom.com<\/strong> \u2018or\u2019<br>Call us at <strong>+91-90351-54400<\/strong>, [Monday to Friday], 9 am\u20135 pm IST<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Send us the details.<\/strong> Your order number, along with photos of the item you received, its batch and expiry label, and the outer packaging. A short unboxing video makes claims much quicker to resolve, so it\u2019s worth recording one when your parcel arrives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Keep the product ready for a return.<\/strong> Keep the item sealed and all packaging intact until your claim is closed. We may arrange a pickup, or ask you to send the item to our Bengaluru office.\u00a0 This applies to a wrong-product claim.\u00a0 For a defective, damaged, or expired product, you don\u2019t need to return the item unless we ask for it for a quality investigation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Get your confirmation.<\/strong> We\u2019ll confirm the outcome by email within <strong>3 business days<\/strong> of receiving your report.<\/p>\n\n<\/div>\n\n\n<h2 id=\"h-what-we-cannot-accept\" class=\"wp-block-heading has-medium-font-size\"><strong>What We Cannot Accept<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re unable to offer a return or refund where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019ve changed your mind, or no longer want the product<\/li>\n\n\n\n<li>Wrong item was ordered and paid for by you<\/li>\n\n\n\n<li>Product delivered is correct, but unused, and is not defective, materially damaged, or expired<\/li>\n\n\n\n<li>Correct product was delivered and has since been opened or used, and the product is not defective, materially damaged, or expired<\/li>\n\n\n\n<li>The result appears to have been affected by how the product was stored or used after delivery rather than a fault in the product itself<\/li>\n\n\n\n<li>The test displayed a result that you believe, or later learned, was incorrect.\u00a0 These are self-test kits not represented as 100% accurate, and an inconsistent result on its own does not mean the product was defective<\/li>\n\n\n\n<li>Item was damaged after delivery through misuse, incorrect storage, or an accident<\/li>\n\n\n\n<li>Issue is reported more than 48 hours after delivery (for a materially damaged, expired, or wrong-product claim), or more than 15 days after delivery (for a defective product claim)<\/li>\n\n\n\n<li>Incorrect item has been opened, used, or is no longer in its original packaging<\/li>\n\n\n\n<li>Product was purchased somewhere other than premom.in<\/li>\n\n\n\n<li>Earlier claims on the same account have been found to be inaccurate<\/li>\n\n\n\n<li>You have made repeated claims of defect, damage, or inaccuracy across this or other orders, none of which was substantiated by the evidence described above\u2013in which case we may require additional verification before considering a further claim, or decline it.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Note<\/em><\/strong><em>: If something else has gone wrong with your order, please reach out to our customer service team. We\u2019ll look at it case by case.<\/em><\/p>\n\n\n\n<h3 id=\"h-cancelling-an-order\" class=\"wp-block-heading has-medium-font-size\"><strong>Cancelling an Order<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can cancel your order any time before it\u2019s dispatched.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email us at <strong>india.support@premom.com<\/strong> or call us at <strong>+91-90351-54400<\/strong>, (Monday\u2013Friday, 9 am\u20135 pm IST) with your <strong>order number<\/strong> and we\u2019ll cancel it and refund you in full.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But once an order has been dispatched, we cannot cancel it.<\/p>\n\n\n\n<h3 id=\"h-if-purchased-from-amazon-in-flipkart-tata-1mg-or-other-retailers\" class=\"wp-block-heading has-medium-font-size\"><strong>If Purchased From Amazon.in, Flipkart, Tata 1mg or Other Retailers<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Returns, refunds and replacements for orders placed on websites or platforms other than <a href=\"http:\/\/premom.in\">premom.in<\/a> are handled by the websites\/platform themselves, under their own policy (and not by our policies). Please raise your request through your account on that platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re happy to help you with product questions, <a href=\"https:\/\/premom.in\/how-to-use-ovulation-test\/\">how to use a ovulation test kit<\/a>, \u0c32\u0c47\u0c26\u0c3e <a href=\"https:\/\/premom.in\/how-to-use-ovulation-tests\/\">how to read your results<\/a>, whichever retailer you bought from. Just get in touch!<\/p>\n\n\n\n<h2 id=\"h-refunds\" class=\"wp-block-heading has-medium-font-size\"><strong>Refunds<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a refund has been approved, we process it to your original payment method (card, UPI, net banking or wallet) within <strong>5-7 business days<\/strong> of approval. Your bank or payment provider may take a further <strong>5 to 7 business days<\/strong> to reflect the credit in your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your refund is taking longer than that:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your account statement once more. Posting times may vary between providers.<\/li>\n\n\n\n<li>Contact your bank, card issuer, or payment provider, as the refund may be processed but not yet posted.<\/li>\n\n\n\n<li>If it still hasn\u2019t appeared, email us at <a href=\"mailto:india.support@premom.com\"><strong>india.support@premom.com<\/strong><\/a> with your order number and we\u2019ll follow it up.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-where-to-send-an-approved-return\" class=\"wp-block-heading has-medium-font-size\"><strong>Where to Send An Approved Return<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please don\u2019t send anything back before we\u2019ve confirmed your claim.<\/strong> Unauthorised returns can\u2019t be processed and we\u2019re unable to return them to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once a claim is approved, we\u2019ll confirm whether we\u2019re arranging a pickup or asking you to ship the item to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Easy Healthcare Holdco India Private Limited 512, 5AC, Trinity Complex, Suite 301, 3rd Floor 5th A Cross Rd, HRBR Layout 2nd Block Kalyan Nagar, Bengaluru, Karnataka 560043, India<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please don\u2019t send items to the manufacturer. When we\u2019ve approved a claim, we cover the cost of return shipping.<\/p>\n\n\n\n<h3 id=\"h-grievance-officer\" class=\"wp-block-heading has-medium-font-size\"><strong>Grievance Officer<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re not satisfied with how we\u2019ve handled a claim under this policy, you can escalate it to our Grievance Officer at [INSERT EMAIL ADDRESS].\u00a0 We\u2019ll acknowledge your escalation within 48 hours and aim to resolve it within one month.<\/p>\n\n\n\n<h3 id=\"h-questions\" class=\"wp-block-heading has-medium-font-size\"><strong>Questions<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Email us at <strong>india.support@premom.com<\/strong> or call us at <strong>+91-90351-54400<\/strong>, (Monday\u2013Friday, 9 am\u20135 pm IST). We usually reply within one business day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the rules made under it.<\/em><\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns, Refunds, and Exchanges This policy applies to orders placed directly on premom.in, operated by Easy Healthcare Holdco India Private Limited, Bengaluru (\u201cwe,\u201d \u201cus,\u201d \u201cour\u201d).. Why We Can\u2019t Accept Returns Ovulation and pregnancy tests are sealed self-test kits, and how they&#8217;re stored affects how they perform. Once a pack has left our warehouse, we have &#8230; <a title=\"Returns, Refunds, and Exchanges\" class=\"read-more\" href=\"https:\/\/premom.in\/te\/returns-refunds-exchanges\/\" aria-label=\"Read more about Returns, Refunds, and Exchanges\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"element-controls":[77],"class_list":["post-17","page","type-page","status-publish","element-controls-remove-default-h1"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns, Refunds, and Exchanges - Premom India<\/title>\n<meta name=\"description\" content=\"Learn how returns, refunds, and exchanges work on Premom India \u2014 including exceptions for wrong, damaged, or expired products, and how to request one\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/premom.in\/te\/returns-refunds-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns, Refunds, and Exchanges\" \/>\n<meta property=\"og:description\" content=\"Learn how returns, refunds, and exchanges work on Premom India \u2014 including exceptions for wrong, damaged, or expired products, and how to request one\" \/>\n<meta property=\"og:url\" content=\"https:\/\/premom.in\/te\/returns-refunds-exchanges\/\" \/>\n<meta property=\"og:site_name\" content=\"Premom India\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T10:04:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/premom.in\/returns-refunds-exchanges\/\",\"url\":\"https:\/\/premom.in\/returns-refunds-exchanges\/\",\"name\":\"Returns, Refunds, and Exchanges - 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